Senior Client Account Manager

As Senior Client Account Manager, you serve as the go-to point of contact for our strategic and enterprise client accounts. You are responsible for retaining clients, ensuring client satisfaction and growing revenues within your existing account base. You are responsible for guiding the strategic direction of your clients, and delegating tasks to your internal team to execute on that strategy.  Your goal is to become the trusted advisor, building long-lasting, strong relationships with your clients.

The Senior Client Account Manager role plays an integral part in both client growth and company growth.

Role Responsibilities:

• Understanding clients’ businesses, goals, and challenges as if they were your own and becoming the trusted advisor of the clients
• Defining and driving the marketing strategy for each client and ensuring execution is aligned with client goals
• Overseeing all tasks and to-do’s for client accounts and delegating to internal team members
• Analyzing monthly reports and making proactive recommendations based on performance and results
• Meeting with clients on a monthly basis (minimum) to review performance and results
• Communicating via phone/email with clients on a daily basis
• Ensuring customer satisfaction and client retention
• Expanding client relationships by growing services delivered and revenues generated within accounts
• Staying up-to-date with the latest digital marketing trends and market shifts
• Staying up-to-date with client industry trends and market shifts
• Building strong relationships with both clients and the Blue Corona team

The Ideal Candidate:

At Blue Corona, we’re looking for a self-driven Senior Client Account Manager who has experience leading digital marketing campaigns in a client-facing capacity. As a fun, family-like work environment, we’re seeking someone who has:

• A minimum 3 years’ experience in a client-facing digital marketing role
• A strong work ethic and a “do whatever it takes to get the job done” attitude
• A passion for helping businesses grow
• Ability to manage multiple client accounts and competing priorities at one time
• Exceptional customer service and relationship-building skills
• Ability to analyze and interpret various forms of data
• Ability to solve complex problems and resolve conflicts
• Exemplary organizational, attention-to-detail, time-management, and follow-up skills
• A 4-year college degree (an advanced degree is desirable)
• Excellent written and oral communication skills
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)