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Call Tracking Specialist

As one of the fastest growing online marketing companies in the area, Blue Corona is looking for a Call Tracking Specialist. In this role, you will be responsible for implementing tracking setups, reporting, quality assurance, and other day-to-day operational tasks, such as customer service evaluation and audits. 

The right candidate needs the ability to learn a new business quickly, maintain a positive attitude, and work in a growing team environment. There is no room here for someone who wants to wait until everything is perfect before they get started—we’re looking for someone to jump right in. Being able to adjust to working in an environment that goes through iterations should be expected.

You will be trained on everything related to call tracking at Blue Corona. The chosen candidate will also benefit from an inspiring, family-like office environment, a competitive benefits package, performance-based bonuses, Free Lunch Friday, company-sponsored events, and more. 

Responsibilities

  • Provide professional, prompt and courteous client support by listening to clients and continuously working to exceed their expectations
  • Answer client calls and emails to ensure our clients receive white-glove treatment
  • Analyze customer service opportunities while listening to phone calls
  • Complete projects in a timely manner as assigned by manager
  • Implement tracking set ups for our clients
  • Communicate with Blue Corona account teams to obtain missing information or data to ensure an accurate client profile
  • Help with detailed client call tracking reports, including some call tagging and quality assurance
  • Handle a small number of inbound calls and be available to complete basic sales intake

Skills

  • Excellent written and oral communication skills
  • Strong work ethic
  • Attention to detail
  • Reading comprehension
  • Computer literacy
  • Customer relations
  • Customer service
  • Organization
  • Project management
  • Time management
  • Proficient in Microsoft Excel

Requirements 

  • 4-year college degree preferred 
  • Strong ability to interface and engage with clients 
  • Proven ability and current knowledge of computers, applications and Microsoft Office Suite
  • Demonstrated ability to work successfully in a team setting
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