Account Coordinator - Blue Corona

Why Work for Blue Corona?

Blue Corona is one of the fastest growing online marketing and analytics companies in the country with offices outside Washington, DC and in Charlotte, NC. We help business owners accurately measure and track their advertising and marketing strategies and generate a greater return on investment from their website(s). Our services are in high demand, and we’re currently searching for "A-players" to join our team.

If you're about to graduate from college, just finishing your MBA or you're just looking for the opportunity of a lifetime, you've come to the right place! There's nothing quite like working in an entrepreneurial start-up environment. It's extremely fast-paced, idea-rich, young and vibrant. You'll be asked to take ownership of (multiple) new projects and initiatives and manage them to completion--often with little supervision and lots of freedom.

Our office dress code is casual, and we try to keep the office environment light and fun. We end every week with Free Lunch Friday and sometimes continue the party with in-office happy hours to jump-start the weekend. The company also offers a competitive benefits package including medical, dental, and a matching 401(k).

We're always looking for smart, hard-working, intelligent people, so drop us a line even if you don't see a job opening below that fits your skills.

As an Account Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal team of webmasters, designers, SEO specialists and PPC specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to become a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Responsibilities:

Responding to inbound client requests via our internal ticketing system in a timely, thorough manner
Interacting with clients in a proactive manner to ensure our marketing strategy aligns with their business goals
Communicating client needs and goals to the internal team of strategists and specialists
Meeting with clients to review marketing campaign performance reports
Executing minor website updates in WordPress upon client request
Educating clients on the ins and outs of their marketing campaigns
Ensuring customer satisfaction and client retention
Communicating via phone/email with clients on a weekly basis
Staying up-to-date with the latest digital marketing trends and market shifts
Staying up-to-date with client industry trends and market shifts
Building strong relationships with both clients and the Blue Corona team

The Ideal Candidate:

At Blue Corona, we’re looking for a self-driven Account Coordinator who isn’t afraid to take on new challenges. As a fun, family-like work environment, we’re seeking someone who has:
Exemplary organizational, attention-to-detail, time-management, and follow-up skills
A strong work ethic and a “do whatever it takes to get the job done” attitude
A passion for helping businesses grow
Exceptional customer service and relationship-building skills
Ability to solve complex problems and resolve conflicts
A 4-year college degree (an advanced degree is desirable)
A desire to launch a career in digital marketing
Excellent written and oral communication skills
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

About Blue Corona

Founded in 2008, Blue Corona is a full-service digital marketing agency helping residential and commercial service companies increase their leads and sales, optimize their marketing costs, and differentiate their brands online. Blue Corona was recently named one of the Charlotte Business Journal’s Best Places to Work (large companies), is a member of the prestigious Inc. 5000 Hall of Fame, and is a Google Premier Partner.

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